jilif Privacy Policy — Your Data, Protected

jilif operates as an online gaming platform serving Filipino players aged 21 and above. In the course of providing our services — including account registration, game access, financial transactions, customer support, and promotional activities — jilif necessarily collects and processes certain personal information about our players.

We take our data protection responsibilities seriously. This Privacy Policy has been prepared to give you a clear, honest, and complete picture of our data practices. We do not use confusing legal language to obscure what we do with your information. If something in this Policy is unclear, we encourage you to reach out to our support team for clarification.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jilif.

jilif collects personal data through several channels, including account registration, platform usage, financial transactions, and direct communications with our support team. The categories of personal data we collect include:

jilif does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming assessments or as mandated by applicable law.

jilif uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your jilif player account, including identity verification (KYC) as required by applicable regulations.
• Service Delivery: To provide access to jilif games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the full range of jilif platform features.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the jilif platform.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and gaming regulatory requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Responsible Gaming: To monitor gaming patterns, enforce responsible gaming tools such as deposit limits and self-exclusion, and identify players who may be at risk of problem gambling.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the jilif platform, game offerings, and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.

jilif will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

jilif processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your jilif account, including providing gaming services and processing financial transactions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax obligations.
• Legitimate Interests: Processing is necessary for jilif's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and certain non-essential data processing activities, jilif relies on your explicit consent. You may withdraw consent at any time by contacting our support team or using the opt-out mechanism in any marketing communication.

jilif does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services used to verify your age and identity in compliance with regulatory requirements.
• Game Software Providers: Licensed game developers and content providers whose games are available on the jilif platform, to the extent necessary for game delivery and technical support.
• Regulatory Authorities: Philippine gaming regulators, law enforcement agencies, and other government bodies, where disclosure is required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the jilif platform under strict confidentiality obligations.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, where necessary for jilif's legal and regulatory obligations.

All third parties with whom jilif shares personal data are required to process that data in accordance with applicable data protection laws and jilif's data protection standards. jilif does not permit third parties to use your personal data for their own marketing purposes.

jilif uses cookies and similar tracking technologies to operate and improve the jilif platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our platform.

The types of cookies jilif uses include:

• Essential Cookies: Required for the jilif platform to function correctly. These include session cookies that keep you logged in during your gaming session. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect anonymized data about how players use the jilif platform, including which games are most popular and how players navigate the site. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the jilif platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilif platform. For more information on managing cookies, refer to your browser's help documentation.

jilif retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, jilif applies the following retention periods:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Communications: Retained for a period of two (2) years from the date of the last communication, unless a longer period is required for dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of your consent history.

When personal data is no longer required for any of the above purposes, jilif will securely delete or anonymize it in accordance with our data disposal procedures.

As a jilif player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team through the live chat feature on the jilif platform or via the email address provided in Section 13 of this Policy.

• Right of Access: You have the right to request a copy of the personal data jilif holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that jilif correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request that jilif delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You have the right to request that jilif restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jilif's overriding legitimate grounds.
• Right to Withdraw Consent: Where jilif processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilif will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case jilif will notify you of the extension and the reasons for it.

jilif implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilif platform.
• Encrypted storage of sensitive personal and financial data on secured servers with restricted access controls.
• Multi-factor authentication requirements for account access and administrative systems.
• Regular security audits, vulnerability assessments, and penetration testing of jilif's technical infrastructure.
• Strict access controls ensuring that jilif staff can only access personal data on a need-to-know basis.
• Comprehensive staff training on data protection obligations and security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While jilif takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilif will notify you and the relevant regulatory authorities in accordance with applicable law.

The jilif platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jilif does not knowingly collect personal data from individuals under the age of 21.

If jilif discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately take the following steps:

• Permanently close the relevant account without prior notice.
• Delete all personal data associated with the underage account from our systems.
• Forfeit any funds held in the account in accordance with our Terms & Conditions.
• Report the matter to the relevant regulatory authorities where required by law.

If you are a parent or guardian and believe that your child has registered an account on jilif, please contact our support team immediately so that we can take prompt action.

The jilif platform may reference or integrate with third-party services, including payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank, as well as game software providers and identity verification services. These third-party services operate under their own privacy policies, which are independent of this Policy.

jilif is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the jilif platform. jilif selects third-party partners carefully and requires them to maintain data protection standards consistent with our own obligations.

Where jilif shares your personal data with third-party service providers, we do so under data processing agreements that require those providers to process your data only on jilif's instructions and in accordance with applicable data protection law.

jilif reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, jilif will notify registered players through the platform or via the email address associated with their account.

The effective date of the most recent version of this Policy is indicated at the top of this document. We encourage you to review this Policy periodically to stay informed about how jilif protects your personal data. Your continued use of the jilif platform following the publication of any changes to this Policy constitutes your acceptance of the updated terms.

If you do not agree with any changes to this Privacy Policy, you should cease using the jilif platform and may request account closure by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or jilif's data protection practices, please contact our Data Protection team through any of the following channels:

Live Chat: Available 24/7 directly on the jilif platform — the fastest way to reach our support team.

Email: [email protected]

jilif takes all privacy complaints seriously and will investigate and respond to all inquiries promptly. If you are not satisfied with jilif's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in the Philippines.

This Privacy Policy was last updated on 1 January 2026. All previous versions of this document are superseded by this version.